Privacy policy
Last updated: July 2026.
Cabinet Bordelais Diagnostic Immobilier (CBDI), 26 Avenue de Bellefort, 33700 Mérignac, France, takes the protection of your personal data very seriously. This page explains what data is collected through www.cbdi.fr, for what purposes, and what your rights are, in accordance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and the French Data Protection Act (loi Informatique et Libertés).
1. Data controller
CBDI, registered with the Bordeaux RCS (Trade and Companies Register) under no. 844 938 217, is the controller of the data collected on this website. For any questions: contact@cbdi.fr.
2. Data collected
Depending on the forms you use on this website, we collect:
- Contact form: surname, first name, company (optional), email address, phone number, subject and content of your message.
- Quote request: type of customer (private individual/professional), name, company and SIRET number (professionals), contact details, address of the property concerned, type of service required.
- Customer reviews: the name, rating and comment you choose to publish.
- Client area: email address and access code (stored in hashed form, never in plain text) allowing you to view your survey reports.
- Technical data: IP address, used solely for security purposes (limiting the number of attempts, preventing abuse).
3. Purposes of processing
- Responding to your contact or quote requests;
- Giving you access to your survey reports through the client area;
- Keeping the website secure (protection against abusive or automated submissions);
- Where applicable, sending you commercial information about our services, unless you object.
4. Legal basis
This processing is based on the performance of pre-contractual or contractual measures (responding to your request, carrying out the service), and on CBDI's legitimate interest in keeping its website secure and following up its business relationships.
5. Retention period
Data relating to a contact or quote request is kept for 3 years from the last contact. Data relating to a client file (client area, survey reports) is kept for as long as necessary for the contractual relationship, plus the applicable statutory limitation periods.
6. Recipients of the data
Your data is intended solely for CBDI and is never sold, transferred or rented to third parties. It may be shared with our technical service providers where strictly necessary for the website to work (hosting provider), in compliance with the GDPR.
7. Cookies and audience measurement
This website does not use advertising cookies or third-party trackers for commercial profiling. A technical session cookie, strictly necessary for the website to work (keeping you logged in to the client area or the administration area), is set while you browse; it is not used for tracking and expires when you close your browser or after a period of inactivity.
A Google Maps map is embedded on some pages (location of our office, service area); Google may set its own cookies in this context, in accordance with its privacy policy.
8. Your rights
Under the GDPR, you have the right to access, rectify, erase, restrict, object to the processing of, and port your data. You can exercise these rights:
- by email to contact@cbdi.fr;
- by post to CBDI, 26 Avenue de Bellefort, 33700 Mérignac, France.
You also have the right to lodge a complaint with the CNIL (Commission nationale de l'informatique et des libertés, the French data protection authority): www.cnil.fr.
9. Security
CBDI takes appropriate technical measures to protect your data (encrypted connections, passwords and access codes stored in hashed form, protection against unauthorised access).
10. Changes to this policy
This privacy policy may be updated at any time. The date of the last update is shown at the top of this page.